Streamline contact center scheduling and forecasting with Fuze Contact Center & Verint Workforce Management
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. With Verint, brands can close the gap created when an organization lacks the resources required to deliver the desired customer engagement. Closing this Engagement Capacity Gap™ enables them to build enduring relationships with customers and drive real business results.
The Verint Customer Engagement Cloud Platform, which is powered by Verint Da Vinci AI and Analytics cloud services and supports a multitude of cloud applications across our Future of Work, Experience Management, and Engagement Data Management solutions. Organizations use the Verint Customer Engagement Cloud Platform to address many customer engagement use cases across the organization. Verint’s open architecture and broad partner ecosystem is a hallmark of our platform, offering native integrations with leading solutions—including contact center as a service (CCaaS), customer relationship management (CRM), and digital marketing—which allows customers to realize new value from integrating Verint with these existing investments.