NICE inContact integration

Improve your customer experience with Fuze & NICE inContact

About NICE inContact

Fuze offers an industry-leading set of integrations with NICE inContact designed to reduce complexity for agents, enhance the caller experience, and provide the highest quality connectivity. Using the integrations, you can leverage the power of Fuze’s enterprise-grade UCaaS platform from the NICE inContact client, to provide a seamless experience for both the agent and the caller

NICE inContact features

  • Fuze User Directory: NICE inContact agents can quickly search for knowledge workers and subject matter experts who reside on the Fuze platform with the Fuze Directory integration.
  • Presence Integration: Integrations with Fuze Presence provide NICE inContact agents with the presence and availability of Fuze users.
  • Click-to-call: Easily connect with a Fuze user by simply clicking their name in the directory; the system automatically dials and connects the call.
  • Dedicated Routing: NICE inContact agents can quickly transfer calls to the Fuze platform with dedicated routing, all while maintaining the integrity of the call.

The NICE inContact integration requires provisioning by the Fuze professional services team.

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